Norbury passengers who need step-free access, staff help or accessible facilities should check the official station information before travelling, as the station’s accessible route comes with important caveats.

National Rail’s Norbury station page lists the station as step-free category B2. It says there is some step-free access to all platforms, but the detailed note describes access via long and steep ramps, more than 400 metres long or above a 1:10 gradient.

The station address is Norbury station, Norbury Avenue, Norbury, London, SW16 3RW. National Rail lists the station operator as Southern.

What to know before using the station

  • Step-free access: National Rail lists step-free access to all platforms, but via long and steep ramps.
  • Lifts: National Rail lists no lifts at the station.
  • Platform level: the official station page says the platforms are above the level of the main entrance.
  • Staff help: National Rail lists staff help as available and says the station is staffed from first to last train every day.
  • Boarding trains: the station information says a staff-operated ramp is required for step-free access between train and platform.
  • Assistance meeting point: the official station page lists the meeting point in the booking hall, next to the ticket machine.

Passenger Assist

National Rail says Passenger Assist can be booked in advance up to two hours before a journey is due to start. Southern also says assistance can be booked or passengers can turn up at a station and ask for help, although passengers needing support should allow time for staff to make arrangements.

For Norbury specifically, the National Rail station page advises passengers who need assistance to contact staff on arrival. Where no staff member is immediately present, it says passengers should contact staff at the ticket gates, ticket office or platform.

Facilities listed at Norbury

National Rail lists accessible toilets and baby changing as available, while general toilets and Changing Places toilets are not listed as available. It also lists a sheltered waiting area, seating, customer information screens, announcements, Help Points and an induction loop.

For tickets, the station page lists ticket machines and ticket office opening hours. It also lists 17 parking spaces, but no accessible parking spaces. A drop-off and pick-up point is listed.

Check the latest details

Facilities can change, especially during disruption or engineering works. Passengers should check the National Rail Norbury station page, Southern’s Norbury station information and National Rail Passenger Assist guidance before relying on any journey plan.

Anyone travelling with a wheelchair, mobility aid, pushchair or heavy luggage may want to allow extra time at Norbury because the step-free route is not the same as a lift-served route.